This is not 20/20 customer service

Friday, May 29, 2009

My eye doctor's shopping center office hours today are 9am to 5pm... but closed for lunch between noon and 2pm. I was told that they'd reopen at 2, so I could come by to pick up my contact lenses.

When I arrived, I was confronted by a Post-It note proclaiming, with a smiley face, that they'd be closed until 3:30 for a birthday lunch.

Inside the office, the woman sat, pointedly ignoring me. I tried calling her to get her attention, the phone went unanswered. I knocked, she gave me a pointed "not gonna get up" look. Finally, other employees approached and she was forced to get up and open the door.

"You told me you'd be open at 2," I said.

"It's not my fault if there were patients here and I couldn't have my lunch," she snipped. She had a sour look on her face.

"I didn't come here just to piss you off," I replied.

When I entered the office, there were five employees, eating lunch. Five.

Is it just me, or does that mean that they could stagger their lunch hours and keep the storefront open just in case, oh, I don't know... someone wants to come by and give them money?

I took my $200 worth of contact lenses and left, knowing that it would be very unlikely that I'd buy anything there in the future.

Thus endeth the lesson.

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