Dear United Airlines
Wednesday, February 7, 2007
I spent a good half hour on your website today trying to find one small bit of information: how much would it cost to upgrade my economy ticket to a first class seat instead? All I could find was convoluted ways to purchase frequent flyer points to upgrade the ticket.So, I called your customer service line.
It took five minutes to get through the various menus. When I finally managed to speak to a customer service representative somewhere in Bangalore, it took her another 10 minutes to find the simple answer to the simple question. It was a whopping $2500. So, I asked about upgrading to economy plus. Another ten minutes went by, and she still couldn't find something as simple as a price for a ticket.
I gave up.
Guess what, United? Southwest now flies into Washington Dulles airport. I may be taking them up on that new route.
Love,
Gene Cowan
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it was viewed 1,030,925 times in 2005
it was viewed 1,424,132 times in 2006
it was viewed 1,396,693 times in 2007
it was viewed 1,661,669 times in 2008
it was viewed 1,973,879 times in 2009
and it was viewed 3,790,851 times in 2010-2011 (oops - forgot to restart the counter.
There are 5867 total entries. That number makes me think I've been wasting my life.
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